1. What are the payment alternatives for my order?
We currently provide 2 alternative methods for your convenience:
i) On-line Payment via a well-known secured payment gateway from Worldpay.
ii) Direct Bank-In / Online Fund Transfer
Account Holder : Flower World Florist & Gifts
Bank : Public Bank
Account Number : 3200 312 416
2. Are the current prices shown on our website applicable during festive season (e.g Valentine's day)?
We will always try to keep our prices as low & affordable. However, during festive seasons especially on Valentine's Day, due to the shortage of fresh flower supply especially Roses, our costs increases considerably in comparison to a normal working day. Therefore some of the prices will be revised.
3. How do I know if my order has been acknowledged?
For order that pay via our Online Payment system, you will receive an acknowledgement email from Worldpay to ensure that your payment is being successfully accepted and processed.
4. Substitution Policy
Due to the seasonal availability of certain flowers/ materials used, Flower World Florist & Gifts reserves the right to substitute the flowers, greens, basket, vase, wrapping paper, fruits, soft-toys and any other materials used in our flower arrangements to an item of an equal or higher value which is available at the time of order/ delivery date.
5. What is our Refund Policy?
If your unsatisfied with your order, please notify us immediately upon receiving the order as our products are perishable. We will try to rectify the problem by giving you a free-replacement equivalent to your original order or refund your purchase upon the discretion of Flower World Florist & Gifts.
Complains however must be made within 24 hour period of receiving the flowers. Any complaints after that time period will be viewed upon with discretion
A transaction fee of 10% of the purchase price for any refund/ cancellation by Flower World Florist & Gifts will be charged. Which amounts to the purchasing price less 10%.
6. Privacy Policy
We are committed to protecting your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy below to be more aware regarding our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and with third parties for one of the following purposes:
- To deliver products that you purchase from our website.
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To conform to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
- Name
- Telephone Number
- Mobile Number
- Delivery Address
- Billing Address
- Email Address
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
